Need to know more about our service? The FAQ below will help you answer your questions.
Don't hesitate to contact us for more details.
You can send call credit to your friends and family. All you have to do is enter the mobile number you want to top up, choose the value of the top-up and pay with your bank card, and that's it!
We offer a catalogue of over 60 countries. You can consult the list of available countries on the home page in the drop-down list.
Yes, you can send top-ups from any country. You must first create an account with your mobile phone number to be able to send top-ups. However, please note that we carry out checks on the bank cards used and apply certain restrictions where necessary for security reasons.
Top-ups are call credit added to prepaid mobile phone accounts.
The recipient telephone number must be a prepaid number and belong to one of the operators/countries available in the catalogue.
After entering the recipient mobile number, you will be able to choose the amount of the top-up from a list of available top-ups. This list depends on the operator of the destination number.
Yes, the following limitations apply:
1. Limitation at the buyer level:
Maximum number of recharges/purchases allowed per customer:
Maximum cumulative amount of recharges/purchases per customer:
Note that we monitor all transactions and may be required to block a customer account in case of misuse.
You will receive an email. The recipient will receive an SMS with the amount (in local currency) topped up on their number, your name and also a personal message (30 characters maximum) if you have chosen this option before confirming your purchase.
First, we invite you to verify that you have entered the correct recipient's phone number. Then, we invite you to contact the customer service.
We invite you to ask the recipient of the top-up to dial the combination of keys in the table below from their recharged phone, depending on their operator.
The recipient will also receive a text message with the amount (in local currency) topped up on their number, your name, and possibly a personal message from you if you have entered this option.
It generally takes just a few seconds to send the credit. The recipient will receive a confirmation text message.
Unfortunately, as the credit is sent instantly, it is not possible to cancel a transaction.
This is why we remind you throughout the purchase process of the recipient's telephone number so that you can check it before confirming your purchase.
Our policy therefore does not allow a purchase to be refunded.
Yes, you need to create an account to be able to buy and send top-ups.
You must provide the following information: your first and last names, your mobile phone number with the country code (as we will send you a validation code by SMS to confirm the creation of your account), your email address and a password to secure access to your account.
We ask you for this information for security reasons, and also to inform you by SMS or email and tell the recipient of your top-ups who sent them a top-up.
You will receive a code to validate the mobile phone number associated with your account.
If this is the case, please contact our customer service department.
You must use the email address (or cell phone number) you entered when creating your account, and your password.
Yes, you need to log in to your account to send refills.
From your customer area, you can access your purchase history and easily make a new purchase.
If you change your cell phone number, you will have to recreate a new account and you will not be able to retrieve information from your old customer area.
Click on the “Forgot password” link in the login window. An email will be sent to you to confirm that your password has been reset.
You can pay by Visa or Mastercard.
Top-ups are sold in Euros only.
This means that bank charges for currency conversion may apply if your bank card is intended for payments in a currency other than the Euro (please check with your bank beforehand).
A confirmation page appears on the screen and you receive a confirmation e-mail. The recipient receives a confirmation SMS.
If this is the case, please contact our customer service department.
Yes, you can save your credit card to simplify future purchases.
This option is available every time you make a purchase.
There are several possible explanations, including our measures to combat fraud.
If your payment has been refused, please take note of the error message and contact our customer service department if necessary.
Refills are sold in Euros only.
This means that bank charges for currency conversion may apply if your bank card is intended for payments in a currency other than the Euro (please check with your bank beforehand).
This data is stored on our servers in the USA under Privacy Shield regulations. This means, in particular, that your data is not shared with third parties.
You can delete your personal data at any time by deleting your account.
To do so, go to your customer area and z delete your account by clicking on the “Delete my account” button.
If you have deleted your account and wish to send refills, you will need to create a new account.
Yes, the number of the cell phone to which the refills are sent is kept in the history of your purchases in the “My purchases” section of your customer area.
We use this number to send a confirmation SMS.
You can choose to save your credit card information for future purchases. Only you have access to this information.