This privacy policy applies to customers who have subscribed to the Orange Top Up service on topup.orange.com or Max It on maxit.orange.com since December 13, 2016.
This privacy policy does not apply to third-party sites to which topup.orange.com or maxit.orange.com link or to sites advertising on topup.orange.com or maxit.orange.com. These third-party websites have their own privacy policies which we encourage you to review.
Your Personal Data is collected and processed in accordance with the French law "Informatique et Libertés" of January 6, 1978 as amended by the law of August 6, 2004.
Collection of Personal Information
Personal information about you is collected when you register and use the Orange Top Up / Max It service, when you send an email, call, or during any exchange with us. When you use the Orange Top Up services, certain information is also collected and may be associated with your personal information, such as the mobile phone numbers associated with the prepaid mobile account you recharge when using the Orange Top Up / Max It services.
Use of Personal Data
Your personal data is used in the context of the execution of the Orange Top Up / Transfer Pays services (such as the orders you place, the Orange Top Up / Transfer Pays invoices, verifying your identity, responding to your support requests).
We may also contact you by email or SMS to inform you about products or services from Orange Link SAS; you can choose not to receive this type of information by contacting us at contact@maxit.com
Your Personal Data is collected by Orange Link SAS solely for the purpose of processing your order on topup.orange.com or transfertpays.orange.com on behalf of Orange Link SAS; it will not be communicated to any third party.
To exercise your rights of access, rectification, and deletion of information concerning you, please contact us at contact@maxit.com
Cookies
For an optimal online experience on the topup.orange.com or maxit.orange.com web pages, your computer, tablet, or smartphone must accept "cookies".
A "cookie" is a small text file that is stored on your system when you visit a website: it allows the site to identify your system each time you visit that same site. "Cookies" cannot execute programs or transmit viruses to your system. Furthermore, they can only be read by the web server of the domain that saved them on your system.
Topup.orange.com or maxit.com uses "cookies" to collect information about internet users and customers with an account, in order to improve the Orange Top Up / Max It Services. Most browsers are set by default to automatically accept "cookies", but it is generally possible to modify the browser settings to prevent automatic acceptance and to alert you each time a "cookie" is sent to your system or to allow you to choose not to receive any "cookies". If you wish to block "cookies" from your browser, you can consult your browser's help section for the appropriate instructions. If you choose to refuse "cookies", you may not have access to certain interactive functions and features of topup.orange.com or transfertpays.orange.com.
The Orange Link Charter on the protection of personal data and privacy – January 2010 (updated: December 2014)
Orange Link is committed, in the context of its activities and in accordance with the legislation in force in France and Europe, to ensuring the protection, confidentiality, and security of the personal data of users of its services, as well as respecting their privacy.
The commitments described in this Charter respond to the values, principles of action, and individual behavior principles described in the Group's Code of Ethics and complement Orange's commitments to the protection of personal data and respect for privacy.
To ensure their proper application, Orange has appointed a Data Protection Officer (DPO), who is a specialized contact in the protection of personal data, both within Orange and in its relations with the National Commission for Information Technology and Freedoms (CNIL).
1. Orange Link collects personal data from its customers and prospects in a fair and transparent manner
1. Orange Link prohibits the collection of personal data without informing the individuals concerned
2. Orange Link collects this data to provide the services requested by its customers, respond to the needs of managing its clientele and prospects, and informs them of the use made of it
3. Orange Link ensures the relevance of the personal data collected to better understand its Customers and provide quality service
4. Orange Link informs internet users of the placement of cookies and other trackers on the sites it publishes
2. Orange Link uses the personal data collected in the context of its commercial activities
1. Orange Link ensures the confidentiality of the personal data entrusted to it and from the design of services, sites, applications respects the principles of data protection
2. Orange Link uses customers' personal data to authenticate them, provide the subscribed service, and offer them tailored offers to their needs
3. Orange Link only communicates personal data to its authorized service providers and ensures that they comply with strict confidentiality, usage, and protection conditions for this data
4. Orange Link prohibits communicating personal data to business partners without informing its customers and without offering them the opportunity to exercise their right to object
5. Orange Link may use anonymized data from its Clients for statistical studies
3. Orange Link takes necessary measures to ensure the security of personal data
1. Orange Link implements security measures appropriate to the sensitivity of personal data to protect it against any malicious intrusion, loss, alteration, or disclosure to unauthorized third parties
2. Orange Link guarantees the security of information exchanged during transactions or payment actions
3. Orange Link only communicates personal data to its authorized service providers and ensures that they comply with strict confidentiality, usage, and protection conditions for this data
4. Orange Link prohibits communicating personal data to business partners without informing its customers and without offering them the opportunity to exercise their right to object
5. Orange Link may use anonymized data from its Clients for statistical studies
4. Orange Link respects the retention periods of personal data
1. Orange Link limits the retention of personal data to the duration defined by law or that declared to the DPO.
2. Orange Link commits to deleting data from its databases at the end of this duration.
5. Orange Link informs its customers and prospects of their rights regarding personal data
1. Orange Link informs them about the possibility of exercising their rights of access, communication, and rectification of information concerning them as well as their right to object for legitimate reasons
2. Orange Link informs them of their right to object to commercial prospecting operations
6. Orange Link informs and advises its customers to protect their privacy
1. Orange Link raises awareness among its customers, particularly parents, about the possible risks regarding information they might make public and which, if misused, could harm their privacy and image (blogs, forums, social networks…)
2. Orange Link offers its customers appropriate technical means to protect them from potential malicious acts, particularly through parental control and the Orange Link antivirus
3. Orange Link takes measures to limit intrusive actions by third parties (spam…) and informs about electronic attacks (phishing, viruses, information theft…)
Orange Link may modify this Charter at any time, particularly due to:
- the introduction of new services or new technologies
- changes in the legislative and regulatory framework
In the interest of transparency, Orange Link invites its visitors to consult this page as often as they wish to be aware of any changes.
All of our policy and practical advice on this matter are accessible on the website: https://bienvivreledigital.orange.fr/
